Simple Steps For Help!
SHIPPING UPDATE
As of May 18th, we have suspended our same-day shipping guarantee. We will do our best to ship all orders without interruption while taking the necessary steps to ensure our team and customers are safe. In-person pickups at our NC and NV facilities are unavailable until further notice. You can view your order status and tracking information by visiting your account page.
COVID-19 UPDATES
We're open and following the NCDHHS, NVDHHS, and Center for Disease Control's guidance and recommendations for businesses. Please visit our Coronavirus Response Page for the latest updates.
NEED TO CHANGE YOUR ORDER?
View your account page to make a change to your order. You can modify or cancel an order anytime up to the moment processing begins.
1.) Search
The quickest way to get help! Over 90% of customer questions answered here.
2.) Browse FAQs
CANDLE MAKING HELP
Most Popular Candle Making FAQs:SOAP MAKING HELP
Our Top Soap Making FAQs:ORDER AND ACCOUNT HELP
Our Top Ordering and Account FAQs:3.) Contact Us
We reply Mon-Fri within 24 hours.
Request a Callback via Help Button
Mon | 11:00am-5:00pm ESTTues-Fri | 10:00am-5:00pm EST
Button located in the bottom right corner.
