Search Help Topics

The quickest way to get help! Over 90% of customer questions answered here.

Warehouse and Shipping update

Though we have suspended our same-day shipping guarantee, we are still processing orders in a timely fashion. In-person pickups at our Durham, NC and Sparks, NV warehouses will remain unavailable through the rest of 2021. You can view your order status and tracking information by visiting your account page.

Need to change your order?

View your account page to make a change to your order. You can modify or cancel an order anytime up to the moment processing begins.

Browse Frequent Questions

Candles

Most Popular Candle Making FAQs

What wick size should I use? What wax should I use? How much fragrance oil should I add to melted wax? What temperature should I add fragrance oil to melted wax? How do I get the fragrance to smell stronger?

Soaps

Our Top Soap Making FAQs

What soap making supplies do I need to get started? How much fragrance can I add to Melt and Pour soap? Which Melt and Pour Soap base should I use? What dyes can I use with Melt and Pour soap? Can I add additional ingredients to the soap?

Orders

Our Top Ordering and Account FAQs

What is the return and refund policy? How long will UPS shipping take? Is international shipping available for my order? Can I pick up an order? How do I get wholesale pricing? What is an AVS mismatch error?

Contact Us

submit a ticket

We reply within 24-48 hours.

text us 919-891-6226

request a callback

Monday: 11:00am-5:00pm EST
Tuesday-Friday: 10:00am-5:00pm EST