Simple Steps For Help!
SHIPPING UPDATE
As of May 18th, we have suspended our same-day shipping guarantee. We will do our best to ship all orders without interruption while taking the necessary steps to ensure our team and customers are safe. In-person pickups at our NC and NV facilities are unavailable until further notice. You can view your order status and tracking information by visiting your account page.
COVID-19 UPDATES
We're open and following the NCDHHS, NVDHHS, and Center for Disease Control's guidance and recommendations for businesses. Please visit our Coronavirus Response Page for the latest updates.
NEED TO CHANGE YOUR ORDER?
View your account page to make a change to your order. You can modify or cancel an order anytime up to the moment processing begins.
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We reply Mon-Fri within 24-48 hours.
We will be closed for Thanksgiving on Nov. 26 and 27. Online Ordering will also be closed on Nov. 26 from 12 am to 11:59 pm. We will respond to all inquiries, in the order in which they were received, when we return on Nov. 30th.
Thank You!
- The CandleScience Team
