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NC WAREHOUSE UPDATE
We are transitioning to our new and improved Durham, NC warehouse. Please plan for an extra 2-3 business days for order fulfillment while the majority of our staff is dedicated to the move. Our support team is still here to assist with troubleshooting or order issues, but we are not able to expedite orders. We expect to be back to our normal fulfillment and shipping times in a few days.
SHIPPING UPDATE
As of May 18th, 2020, we have suspended our same-day shipping guarantee. We will do our best to ship all orders without interruption while taking the necessary steps to ensure our team and customers are safe. In-person pickups at our NC and NV facilities are unavailable until further notice. You can view your order status and tracking information by visiting your account page.
COVID-19 UPDATES
We're open and following the NCDHHS, NVDHHS, and Center for Disease Control's guidance and recommendations for businesses. Please visit our Coronavirus Response Page for the latest updates.
NEED TO CHANGE YOUR ORDER?
View your account page to make a change to your order. You can modify or cancel an order anytime up to the moment processing begins.
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We are officially moved in to and shipping from our new and improved Durham, NC warehouse. While the additional shipping stations should increase the speed of our outgoing shipments, please plan for an extra 2-3 business days for order fulfillment while we get caught up. Our support team is still here to assist with troubleshooting or order issues, but as always, we are not able to expedite orders.
We're grateful for your patience!
- The CandleScience Team
