Simple Steps For Help!
SHIPPING UPDATE
As of May 18th, we have suspended our same-day shipping guarantee. We will do our best to ship all orders without interruption while taking the necessary steps to ensure our team and customers are safe. In-person pickups at our NC and NV facilities are unavailable until further notice. You can view your order status and tracking information by visiting your account page.
COVID-19 UPDATES
We're open and following the NCDHHS, NVDHHS, and Center for Disease Control's guidance and recommendations for businesses. Please visit our Coronavirus Response Page for the latest updates.
NEED TO CHANGE YOUR ORDER?
View your account page to make a change to your order. You can modify or cancel an order anytime up to the moment processing begins.
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We reply Mon-Fri within 24 hours.
Due to a technical issue with our support software, some of your emails may not have reached us during a short period of time on September 18. We're working to get through these missed emails, and if you do not receive a response from us by the close of business hours on Monday (9/21) please reach back out. Thank you so much for your patience, and we truly apologize for any inconvenience!
- The CandleScience Team
