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I placed an order but I did not receive a confirmation e-mail?

  • Updated

We send an order confirmation e-mail out as soon as your order is placed. If you don't receive a confirmation email you may need to change your personal email preferences to allow CandleScience emails.

If your email provider is listed below please follow the link for instructions.

If your provider isn't listed please contact them and ask how to 'whitelist' the and email addresses. You can also try adding those email addresses to your contact list or address book.

Common Email Provider Whitelist Instructions:
Outlook, Hotmail, and MSN
- Spectrum, Time Warner, and Charter


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