What is the return, refund, and damage policy?

CandleScience offers a 60-day money-back guarantee on all products.

If a product is defective, we'll refund 100% of the purchase price or send a replacement and pay the return shipping for the defective item.

If a product is not defective and simply unwanted, we'll happily refund the amount of product that is resale-able, but return shipping costs will be the customer's responsibility.

If a product arrives damaged, please follow the link found below to submit a return/damage claim. Once we receive your damage claim, we can process a replacement for you. To expedite your damage claim, please be sure to submit a photo of the damage.

Simply follow our easy self-service return instructions to enter a return or let us know about a damaged product you received.


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