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What is the return, refund, and damage policy?

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CandleScience offers a 60-day money-back guarantee on all products.

If a product is defective, we'll refund 100% of the purchase price or send a replacement and pay the return shipping for the defective item.

If a product is not defective and simply unwanted, we'll happily refund the amount of product that is resaleable, but return shipping costs will be the customer's responsibility.

If a product arrives damaged, please visit your order history and click Return Order to submit a claim. Once we receive your damage claim, we can process a replacement for you. To expedite your damage claim, please be sure to submit a photo of the damage. In order to process the claim, we will need all of the information that we request within 60 days of the original order date, so be on the lookout for any follow-up emails from us! 

Simply follow our easy self-service return instructions to enter a return or let us know about a damaged product you received.

 

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