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How do I return an item from my order?

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We accept returns of many of our items within 60 days of the purchase date. You can submit a return request in the My Account section on our website. 

For the full return and refund policy and to start a return request, please follow this link: Refund Policy. Please note that essential oils must be returned with an unbroken original seal on the bottle in order to be eligible for a refund. 

See the steps below for instructions on submitting your return request:

1. Log in to your CandleScience account and click on “account”Step_1.png


2. Under My Orders you will be able to choose the eligible order from which to request your return. Click Order Details to select the correct order.
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3. Once on the detailed Order page, click Return Order to begin the return request. 

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4. Select the items you would like to return and click Submit.
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5. Click on View Return Form to view and print your return form.
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6. Print your return form and include it in your return shipment.

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