Curbside pickup at our Reno, NV warehouse
Curbside pickup is available for all orders. During checkout, choose “Pick Up” as your shipping method.
Our warehouse address is 1910 S McCarran Blvd, Suite 200, Reno, Nevada 89502
Enter the McCarran-Farms Commerce Park at the McCarran Blvd & Mills St intersection and drive to the back of the second warehouse on the left.
The pickup door is located at the top of the first ramp at the back of the building. After you retrieve your pickup order, please exit the property the same way you entered.
When can I pick up my order?
Orders placed before 3:30 pm in Nevada will be ready within one hour. Orders placed after the 3:30 pm cut-off time will be ready for pickup the next business day.
You’ll receive an email letting you know your order is ready, along with instructions for pickup. Our business hours are 9 am to 4:30 pm Monday through Friday, excluding holidays. You can view our holiday schedule here.
How long can you hold my order?
We can hold pickup orders for 14 days after they’re placed. If you’re unable to pick up your order within that time frame, please contact our support team for assistance.
How are pickup orders packed?
Pickup orders are not packed to be shipped via mail. Your pickup order will be packed in a manner appropriate for transport by vehicle but is not intended to be shipped by a carrier.
Can third-party carriers use curbside pickup?
Due to warehouse limitations, curbside pickup is reserved for CandleScience customers only and may not be used by third-party freight carriers.
How is sales tax charged for pickup orders?
Nevada Sales Tax is charged for all orders processed for pickup at our Reno, NV warehouse, including orders placed by customers who reside in different states. If you are currently approved by CandleScience as a tax-exempt customer, sales tax will not be charged.
Can I shop in person?
Orders cannot be placed at our Reno, NV warehouse, as it is not a retail location. All CandleScience orders must be placed online.
Pickup Order Processing Time:
Orders placed before 3:30 pm in Nevada will be ready within one hour. Orders placed after the 3:30 pm cut-off time will be ready for pickup the next business day.
Pickup Hours:
- Monday - Friday: 9 am - 4:30 pm
- Saturday - Sunday: Closed
- You can view our holiday schedule here.