search help topics

The quickest way to get help! Over 90% of customer questions answered here.

How do I pick up my order at the Sparks, NV warehouse?

  • Updated


Curbside pickup at our Sparks, NV warehouse

Curbside pickup is available for orders over $50. During checkout, choose “Pick Up” as your shipping method. Your order will be ready for pickup the next business day at our Sparks, NV warehouse.

Our warehouse address is 911 Linda Way, Suite 104, Sparks, Nevada 89431.

From Linda Way, turn into the main entrance of the warehouse and drive to the center parking lot of the building on your left. The pickup door is located near the center of the building. When you arrive, ring the doorbell and one of our friendly candle supply associates will bring your order out to you! After you retrieve your pickup order, please exit the property the same way you entered.


When can I pick up my order?

You can pick up your order one business day after placing it. Our business hours are 9 am to 4 pm, Monday through Friday. 


How long can you hold my order?

We can hold pickup orders for 14 days after they’re placed. If you’re unable to pick up your order within that time frame, please contact our support team for assistance. 


How are pickup orders packed?

Pickup orders are not packed to be shipped via mail. Your pickup order will be packed in a manner appropriate for transport by vehicle but is not intended to be shipped by a carrier. 


Can third-party carriers use curbside pickup?

Due to warehouse limitations, curbside pickup is reserved for CandleScience customers only and may not be used by third-party freight carriers. 


How is sales tax charged for pickup orders?

Nevada Sales Tax is charged for all orders processed for pickup at our Sparks, NV warehouse, including orders placed by customers who reside in different states. If you are currently approved by CandleScience as a tax-exempt customer, sales tax will not be charged. 


Can I shop in person?

Orders cannot be placed at our Sparks, NV warehouse, as it is not a retail location. All CandleScience orders must be placed online. 


Pickup Order Processing Time:

  • Once your pickup order has been submitted, it will be ready to collect the next business day. (excluding holidays) 

Pickup Hours:

  • Monday - Friday: 9 am - 4 pm
  • Saturday - Sunday: Closed

Was this article helpful?

1 out of 1 found this helpful

Have more questions? Submit a request