search help topics

The quickest way to get help! Over 90% of customer questions answered here.

How do I pick up my order at the Dallas, TX warehouse?

  • Updated

Curbside pickup at our Dallas, TX warehouse

Curbside pickup is available for all orders. During checkout, choose “Pick Up” as your shipping method.

Our warehouse address is 909 Ave R, Grand Prairie, TX 75050

Enter Avenue R. and drive into the parking lot of 909 (Across the street from Rugby Architectural Building Products). You can park in any spots closest to the docks.

The pickup door is located in between dock doors 10 and 11. Please ring door bell for service. After you retrieve your pickup order, please exit the property the same way you entered.

 

IMG_0120.jpg

 

When can I pick up my order?

Orders placed before 3:30 pm in Texas will be ready within one hour. Orders placed after the 3:30 pm cut-off time will be ready for pickup the next business day.

You’ll receive an email letting you know your order is ready, along with instructions for pickup. Our business hours are 9 am to 4:30 pm Monday through Friday, excluding holidays. You can view our holiday schedule here.  

 

How long can you hold my order?

We can hold pickup orders for 14 days after they’re placed. If you’re unable to pick up your order within that time frame, please contact our Support team for assistance. 

 

How are pickup orders packed?

Pickup orders are not packed to be shipped via mail. Your pickup order will be packed in a manner appropriate for transport by vehicle but is not intended to be shipped by a carrier. 

 

Can third-party carriers use curbside pickup?

Due to warehouse limitations, curbside pickup is reserved for CandleScience customers only and may not be used by third-party freight carriers. 

 

How is sales tax charged for pickup orders?

Texas Sales Tax is charged for all orders processed for pickup at our Dallas, TX warehouse, including orders placed by customers who reside in different states. If you are currently approved by CandleScience as a tax-exempt customer, sales tax will not be charged. 

 

Can I shop in person?

Orders cannot be placed at our Dallas, TX warehouse, as it is not a retail location. All CandleScience orders must be placed online. 

 

Pickup Order Processing Time:

Orders placed before 3:30 pm in Texas will be ready within one hour. Orders placed after the 3:30 pm cut-off time will be ready for pickup the next business day.

 

Pickup Hours:

  • Monday - Friday: 9 am - 4:30 pm
  • Saturday - Sunday: Closed
  • You can view our holiday schedule here.  
share

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request