My Package is Lost

If you are expecting your package and have not yet received it, please check the tracking information via the My Account section to see the latest updates from UPS or USPS.

If the mail carrier has marked your package as delivered and you still do not have your order, we ask that you first check all other entryways to your property as well as with any neighbors and the leasing office (where applicable) to see if someone received it by mistake.

For UPS orders, if there have been no tracking updates for at least two days please reach out to our support team.

For USPS orders, it can take up to 15 days for orders to be delivered. If it has been past that time, please reach out to our support team.

If you are still unable to locate your package or if there have been no tracking updates, please reach out to our support team for further assistance via email at support@candlescience.com and we would be happy to help!


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