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How do I pick up my order from the Durham, NC Warehouse?

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Curbside pickup at our Durham, North Carolina warehouse

Curbside pickup is available for orders over $50. During checkout, choose “Pick Up” as your shipping method. Your order will be ready for pickup the next business day at our Durham, NC warehouse.

Our warehouse address is 1247 Person Street, Durham, North Carolina 27703. 

Pickup parking spots are located towards the front of the lot. Once you arrive, please park in one of the designated spots and send a text to the number on the sign with your spot number, order number, and name. One of our friendly candle supply associates will bring your order out to you! 


When can I pick up my order?

You can pick up your order one business day after placing it. Our business hours are 9 am to 5 pm, Monday through Friday. 


How long can you hold my order?

We can hold pickup orders for 14 days after they’re placed. If you’re unable to pick up your order within that time frame, please contact our support team for assistance. 


How are pickup orders packed?

Pickup orders are not packed to be shipped via mail. Your pickup order will be packed in a manner appropriate for transport by vehicle but is not intended to be shipped by a carrier.


Can third-party carriers use curbside pickup?

Due to warehouse limitations, curbside pickup is reserved for CandleScience customers only and may not be used by third-party freight carriers. 


How is sales tax charged for pickup orders?

North Carolina Sales Tax is charged for all orders processed for pickup at our Durham, NC warehouse, including orders placed by customers who reside in different states. If you are currently approved by CandleScience as a tax-exempt customer, sales tax will not be charged. 


Can I shop in person?

Orders cannot be placed at our Durham, NC warehouse, as it is not a retail location. All CandleScience orders must be placed online. 


Pickup Order Processing Time:

  • Once your pickup order has been submitted, it will be ready to collect the next business day. (excluding holidays) 

Pickup Hours:

  • Monday - Friday: 9 am - 5 pm
  • Saturday - Sunday: Closed

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