Shop Candle-Making Supplies
Shop Soap-Making Supplies
Learn Candle Making
Learn Soap Making
Send Us Your Question
We will reply as soon as possible.
Order and Account Help
How do I use a gift card to pay for my order?
Do you accept PayPal?
How Often Do You Have Sales?
How Do I Select My Free Sample?
How do I become tax exempt at CandleScience?
Sales Tax FAQs
See all 15 articles
How Can I View My Order History?
How do I get a copy of my invoice?
Can I change my order?
What is the return, refund, and damage policy?
I placed an order but I did not receive a confirmation e-mail?
Why was I charged double for my order?
See all 9 articles
Where Does CandleScience Ship?
What Shipping Methods are Available?
Why does it show that my order will ship from Sparks, NV and Durham, NC?
Can I have my order shipped by USPS?
Can I send my order to a P.O. Box?
How long will UPS shipping take?
See all 14 articles
PICKUP ORDER SUPPORT
How Do I Pick Up My Order From the Durham, NC Warehouse?
How do I pickup my order at the Sparks, NV warehouse?
How can I edit my email preferences?
How do I contact CandleScience?
Does CandleScience share my information?
What do I do if I forgot my password?
How do I create an account?
Why do I need to create an account?
See all 8 articles
Why do I get a "Customer Closed Paypal" Error Message?
What can I do to best protect myself while shopping online?
Why are the webpages not loading properly?
Why is the search bar on the website not working?