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Order and Account Help
PRE-ORDER
- ★ How do I use a gift card to pay for my order?
- ★ Do you accept PayPal?
- How Do I Select My Free Sample?
- How do I become tax exempt at CandleScience?
- Sales Tax FAQs
- Does CandleScience offer coupon codes?
POST-ORDER
- How do I get a copy of my invoice?
- Can I change my order?
- What is the return, refund, and damage policy?
- I placed an order but I did not receive a confirmation e-mail?
- Why was I charged double for my order?
- What is an AVS mismatch error?
SHIPPING SUPPORT
- What Shipping Methods are Available?
- Why does it show that my order will ship from Sparks, NV and Durham, NC?
- Can I have my order shipped by USPS?
- Can I send my order to a P.O. Box?
- How long will UPS shipping take?
- Does CandleScience ship pallets or mixed pallets?