• How do I become tax exempt at CandleScience?
• How do I update my tax exemption request?
• Sales Tax FAQs
• Why do you charge sales tax?
• What is a resale certificate and how do I get one?

• How do I use a gift card to pay for my order?
• Do you accept PayPal?
• Why was my credit card charged a different amount than my shopping cart?
• How can I delete my saved payment methods?
• What is PayPal Pay in 4?
• Does CandleScience send samples?

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• Can I return essential oils?
• Backorder FAQs
• How can I view my order history?
• How do I get a copy of my invoice?
• Can I change my order?
• What is the return, refund, and damage policy?

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• How do I pick up my order at the Dallas, TX warehouse?
• How do I pick up my order from the Durham, NC Warehouse?
• How do I pick up my order at the Reno, NV warehouse?
• Can I pick up an order?
• Where is CandleScience located?
• Does CandleScience have a store where I can browse items?

• My order arrived damaged. What should I do?
• Where is my order?
• Are there extra requirements for large orders shipped to Canada?
• What does shipping to Canada cost?
• Will I be charged when the order arrives to Canada?
• I live in Canada. Can I return an order?

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• Can I use CandleScience images and text?
• Do you have a minimum order size?
• Do you have a catalog or order forms?
• How do I get wholesale pricing?
• When do you expect to have this item back in stock?

• How do I change my account password?
• How can I edit my email preferences?
• Does CandleScience share my information?
• How do I create an account?
• Why do I need to create an account?
• How do I change the email address associated with my account?

• Does CandleScience offer phone support?
• Tips for contacting Customer Support
• What do I do if I forgot my password?
• How do I contact CandleScience?
• Why are the webpages not loading properly?
• Why is the search bar on the website not working?

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