# default > default knowledge base – help articles and documentation. ## Sales Tax - [Why do you charge sales tax?](https://support.candlescience.com/en_us/why-do-you-charge-sales-tax-ByQqELpPl.md): In July of 2018 the state of South Dakota sued Wayfair an ecommerce business for nonpayment of sales tax on online orders shipping to South Dakota The cas - [What is a resale certificate and how do I get one?](https://support.candlescience.com/en_us/what-is-a-resale-certificate-and-how-do-i-get-one-HyDMMP8dWx.md): A resale certificate is a document issued by your state department of revenue It certifies that your business makes purchases for manufacturing or resale - [I have my state-issued tax exemption document. Do I need to fill out another form to become tax-exempt?](https://support.candlescience.com/en_us/i-have-my-state-issued-tax-exemption-document-do-i-need-to-fill-out-another-form-to-become-tax-exempt-r1yRQS9ubg.md): Yes In order to remove sales tax from your future orders we need to have a completed tax exemption form submitted through our website The submission form on - [How do I update my tax exemption request?](https://support.candlescience.com/en_us/how-do-i-update-my-tax-exemption-request-By0Z8S9dZl.md): Follow these steps to update the attachment or any information on a tax exemption request youve submitted 1 Log in to your CandleScience account and cli - [How do I become tax exempt at CandleScience?](https://support.candlescience.com/en_us/how-do-i-become-tax-exempt-at-candlescience-BJaSsHqObx.md): Due to the United States Supreme Court ruling in South Dakota v Wayfair effective in January of 2019 CandleScience is required to collect sales tax in many st - [Sales Tax FAQs](https://support.candlescience.com/en_us/sales-tax-faqs-SJrr3bc_Zg.md): I havent seen sales tax on my orders yet When will you start charging sales tax How do I create a table in HTML What are HTML tags How can I style ## Shipping - [What exactly does Carbon Neutral mean?](https://support.candlescience.com/en_us/what-exactly-does-carbon-neutral-mean-By0PJyH_We.md): As you know CandleScience ships customer orders via UPS and USPS throughout the US To help cancel the CO2 produced from transportation we have purchased ca - [Can I send my order to a P.O. Box?](https://support.candlescience.com/en_us/can-i-send-my-order-to-a-po-box-rkJrw1BuZl.md): Only orders eligible for USPS Mail delivery can be shipped to a PO Box UPS will only deliver packages to a valid street address so you cannot use UPS to - [Where is my order?](https://support.candlescience.com/en_us/where-is-my-order-S1Ka51BOZe.md): You can view the status of your order anytime including tracking numbers by signing into your Account Page Click the Track Package button to view the tra - [Do you ship to APOs, FPOs, or DPOs?](https://support.candlescience.com/en_us/do-you-ship-to-apos-fpos-or-dpos-BJIOpkSObx.md): Unfortunately no Most of our shipping is done through UPS and they currently can not deliver to APOs FPOs or DPOs We do offer to ship with USPS on order - [Will I be charged when the order arrives to Canada?](https://support.candlescience.com/en_us/will-i-be-charged-when-the-order-arrives-to-canada-HJzujeBube.md): No We collect payment for all taxes duties and fees at checkout You will not be responsible for any additional charges at delivery in fact you shouldnt s - [Are there extra requirements for large orders shipped to Canada?](https://support.candlescience.com/en_us/are-there-extra-requirements-for-large-orders-shipped-to-canada-SJixheS_Zx.md): For larger orders typically with an order total of over 3300 CAD you may receive a call from UPS to provide the name of the customs broker youd like to hand - [How can I order freight to Canada?](https://support.candlescience.com/en_us/how-can-i-order-freight-to-canada-SyralWHul.md): Currently we are only able to offer UPS small package services to Canada While were actively working on ways to include freight shipping methods for the futu - [What should I expect for my freight order?](https://support.candlescience.com/en_us/what-should-i-expect-for-my-freight-order-B15lOZHOWe.md): What is LTL freight shipping How do I select LTL freight shipping How do I know if I can receive a freight order What is the difference between a fu - [Where does CandleScience ship?](https://support.candlescience.com/en_us/where-does-candlescience-ship-rJz2_bB_Ze.md): We currently ship to Puerto Rico the US Virgin Islands all 50 states in the US and all provinces in Canada Check out this FAQ for some helpful tips - [My package is lost](https://support.candlescience.com/en_us/my-package-is-lost-SytzxwLOZg.md): If you are expecting your package and have not yet received it please check the tracking information via the My Account section to see the latest updates - [How long will it take for my order to arrive to Canada?](https://support.candlescience.com/en_us/how-long-will-it-take-for-my-order-to-arrive-to-canada-SkrhGD8dx.md): If you are wondering how long it might take for your order to arrive you can view all available shipping method options and estimated transit times during the - [How long will UPS shipping within the United States take?](https://support.candlescience.com/en_us/how-long-will-ups-shipping-within-the-united-states-take-HkmHUbSuZg.md): What does shipping to Canada cost Shipping costs are calculated based on the number of boxes your items will be shipped in the weight of those boxes - [Is international shipping available for my order?](https://support.candlescience.com/en_us/is-international-shipping-available-for-my-order-HyxEHvLube.md): Currently we ship orders within the United States and to Canada If you arrange to have your order shipped to you internationally via an international freigh - [My order arrived damaged. What should I do?](https://support.candlescience.com/en_us/my-order-arrived-damaged-what-should-i-do-BkKSF4cOZl.md): Submitting a reimbursement request is the quickest way to request a replacement We would love to help Log in to your CandleScience account and click on Ac - [Why does it show that my order will ship from multiple warehouses?](https://support.candlescience.com/en_us/why-does-it-show-that-my-order-will-ship-from-multiple-warehouses-HkEuYj_bx.md): We are able to accept returns of essential oils with an unbroken original seal on the bottle within 60 days of the original purchase date If the original seal - [Does CandleScience ship pallets or mixed pallets?](https://support.candlescience.com/en_us/does-candlescience-ship-pallets-or-mixed-pallets-ryOdNFidZg.md): We do! Your cart will automatically display freight rates as soon as your order qualifies. - [What does shipping cost?](https://support.candlescience.com/en_us/what-does-shipping-cost-SyOTSKiug.md): The shipping methods available for your order can depend on your location as well as the items in your cart You can view the shipping options available for yo - [What shipping methods are available?](https://support.candlescience.com/en_us/what-shipping-methods-are-available-HJO74P8_bg.md): Depending on the combination of items in your cart your order may be eligible for a variety of shipping methods You can view the exact shipping methods availa - [What does the fragrance flashpoint mean?](https://support.candlescience.com/en_us/what-does-the-fragrance-flashpoint-mean-H1whhmgsZl.md): We get a lot of questions about flashpoint Dont worry its nothing to worry about What is flashpoint The flashpoint is the temperature at which a fragra ## Billing - [Why do I get a "Customer Closed Paypal" error message?](https://support.candlescience.com/en_us/why-do-i-get-a-customer-closed-paypal-error-message-rJzBfEwWx.md): If you are seeing an error message that Customer Closed PayPal Popup Before Authorizing it is for 1 of 2 reasons 1 You may have accidentally exited the Pa - [How do I use a gift card to pay for my order?](https://support.candlescience.com/en_us/how-do-i-use-a-gift-card-to-pay-for-my-order-BkDsULaDZx.md): Sales Tax for online purchases can be confusing to say the least Ever since the South Dakota v Wayfair Supreme Court decision in July 2018 sales tax laws for - [What is an AVS mismatch error?](https://support.candlescience.com/en_us/what-is-an-avs-mismatch-error-ByDPP8pvx.md): An AVS mismatch occurs when the billing address provided during checkout does not match the billing address that you have on account with your credit card com - [Do you accept PayPal?](https://support.candlescience.com/en_us/do-you-accept-paypal-B1wJdLpvbl.md): Yes You can pay for your CandleScience orders with PayPal If your order meets PayPals eligibility requirements you may also see Pay in 4 as an option durin - [What is PayPal Pay in 4?](https://support.candlescience.com/en_us/what-is-paypal-pay-in-4-BksZ_L6Dbx.md): Pay in 4 is a payment option offered by PayPal for orders between 30 and 1500 based on certain eligibility requirements which are determined by PayPal - [How often do you have sales?](https://support.candlescience.com/en_us/how-often-do-you-have-sales-Sk7fr5mdbg.md): We typically have one sample fragrance sale in the Spring and one in the Fall We dont announce our sales ahead of time but we will announce it by email and o - [Do you keep my credit card information?](https://support.candlescience.com/en_us/do-you-keep-my-credit-card-information-H10tG1H_bl.md): For security purposes we dont store your credit card number in our system If you opt to save your credit card details at checkout the information is encrypt - [How can I delete my saved payment methods?](https://support.candlescience.com/en_us/how-can-i-delete-my-saved-payment-methods-HkhTIxrul.md): If you have a saved payment method that youd like to remove from your account you are able to do so through the Wallet feature of your CandleScience account - [Why was my credit card charged a different amount than my shopping cart?](https://support.candlescience.com/en_us/why-was-my-credit-card-charged-a-different-amount-than-my-shopping-cart-SkqI5lrdZe.md): We accept payment only in US Dollars If your usual currency is one other than the US Dollar your bank is likely showing the charge in your home currency Depe - [Do you accept payment with an international billing address?](https://support.candlescience.com/en_us/do-you-accept-payment-with-an-international-billing-address-S17HhxHOg.md): All orders must be processed with a billing and shipping address based in the United States or Canada If you are located outside of the US or Canada and do ha - [Why was I charged double for my order?](https://support.candlescience.com/en_us/why-was-i-charged-double-for-my-order-rktZWBdWg.md): Double charges shown on your online credit or debit card statements are the result of either an AVS mismatch error when processing your order or an edit - [Does CandleScience sell gift cards?](https://support.candlescience.com/en_us/does-candlescience-sell-gift-cards-B1HRXWHOl.md): While wed love to offer CandleScience gift cards they are not something were able to provide at this time If youd like to gift a friend or family member ## Products - [Where are your products made?](https://support.candlescience.com/en_us/where-are-your-products-made-SygHo_RpZx.md): Our fragrances dyes and candle waxes do not contain parabens Parabens are preservatives used in waterbased products like lotions and creams so they are n - [Do your products contain parabens?](https://support.candlescience.com/en_us/do-your-products-contain-parabens-ryDXW506bg.md): Our fragrances dyes and candle waxes do not contain parabens Parabens are preservatives used in waterbased products like lotions and creams so they are - [How do I find SDS sheets on CandleScience products?](https://support.candlescience.com/en_us/how-do-i-find-sds-sheets-on-candlescience-products-Bk6cqdRaZe.md): To find the Safety Data Sheet SDS for a product look under the documents section on the individual products page and a PDF containing the SDS information wil - [Are you part of the Leaping Bunny Program (Coalition for Information on Cosmetics)?](https://support.candlescience.com/en_us/are-you-part-of-the-leaping-bunny-program-coalition-for-information-on-cosmetics-rkmAFgSOZg.md): Yes we work with the Leaping Bunny Programs initiatives As a supplier we support our customers seeking Leaping Bunny certification We know it is a ri - [Can I use CandleScience images and text?](https://support.candlescience.com/en_us/can-i-use-candlescience-images-and-text-rkOiJXKPbl.md): We do not allow anyone to use our photos or product descriptions even if we are given credit However you are welcome to base your descriptions on the informa - [When do you expect to have this item back in stock?](https://support.candlescience.com/en_us/when-do-you-expect-to-have-this-item-back-in-stock-BkqHFSTvZl.md): When do you expect to have this item back in stock - [Does CandleScience send samples?](https://support.candlescience.com/en_us/does-candlescience-send-samples-H1BBVZB_Zl.md): CandleScience does not send out product samples Our 1oz fragrance oil bottles are the best way to sample new fragrances without a big investment You may also - [Does CandleScience create labels?](https://support.candlescience.com/en_us/does-candlescience-create-labels-HyuVrbBOWg.md): CandleScience does not offer custom printing for candle labels at this time We do carry kraft and white warning labels for your candles which you can find he - [Cargill Product Update](https://support.candlescience.com/en_us/cargill-product-update-BJeXp_Cabg.md): Cargill Product Update As a company we aim to provide our customers with a range of candle and soap making supplies that we stand behind with confiden - [What are Phthalates and which fragrances have them?](https://support.candlescience.com/en_us/what-are-phthalates-and-which-fragrances-have-them-S1liSdMAWx.md): Phthalates or phthalate esters are esters of Phthalic acid They are used to dissolve raw materials when making fragrance oils They have been used for man ## Orders - [Do you have a minimum order size?](https://support.candlescience.com/en_us/do-you-have-a-minimum-order-size-Hy0klmFPWx.md): There is no minimum required to place an order You can order as much product or as little product as you would like It is useful to keep in mind that the cost - [Do you have a catalog or order forms?](https://support.candlescience.com/en_us/do-you-have-a-catalog-or-order-forms-B1vux7KPZe.md): We do not have a paper catalog available All orders must be placed online Our product line changes fairly often so viewing and ordering on the website is the - [How do I get wholesale pricing?](https://support.candlescience.com/en_us/how-do-i-get-wholesale-pricing-Sy3bmFPZe.md): How do I get wholesale pricing - [I placed an order but I did not receive a confirmation e-mail?](https://support.candlescience.com/en_us/i-placed-an-order-but-i-did-not-receive-a-confirmation-e-mail-H1dznrTvg.md): We send an order confirmation email out as soon as your order is placed If you dont receive a confirmation email you may need to change your personal email p - [What is the return, refund, and damage policy?](https://support.candlescience.com/en_us/what-is-the-return-refund-and-damage-policy-SyDBkL6wbg.md): CandleScience offers a 60day moneyback guarantee on many products In the event a product is found to be defective some items in our store will require - [Can I change my order?](https://support.candlescience.com/en_us/can-i-change-my-order-SyTfgLTwg.md): Realized you forgot to add that one fragrance to the order you just placed Dont worry you can make changes to your order by logging in to your CandleScience - [How do I get a copy of my invoice?](https://support.candlescience.com/en_us/how-do-i-get-a-copy-of-my-invoice-HyRtZ8TDg.md): Once you have placed your order you can view your order and print an invoice in the My Account section of our website Navigate to the My Account section and t - [How can I view my order history?](https://support.candlescience.com/en_us/how-can-i-view-my-order-history-S1T6MUpwx.md): How can I view my order history - [How do I select my free fragrance sample?](https://support.candlescience.com/en_us/how-do-i-select-my-free-fragrance-sample-H18i2eBubx.md): All orders with a subtotal of 25 or more are able to select a free 1 oz sample fragrance to be added to the order Free samples are not automatically included - [How do I return an item from my order?](https://support.candlescience.com/en_us/how-do-i-return-an-item-from-my-order-H1EUttsOWg.md): We accept returns of many of our items within 60 days of the purchase date You can submit a return request in the My Account section on our website For the - [I live in Canada. Can I return an order?](https://support.candlescience.com/en_us/i-live-in-canada-can-i-return-an-order-r1kXjti_Wl.md): CandleScience offers a 60day moneyback guarantee on all products except items marked as final sale If a product is defective well refund 100 of the purc - [My order is missing items. What should I do?](https://support.candlescience.com/en_us/my-order-is-missing-items-what-should-i-do-SkZs2toubl.md): Before you reach out to our Support team please check to see if your items were shipped separately or if they are hiding in the packing materials It may s - [Backorder FAQs](https://support.candlescience.com/en_us/backorder-faqs-B1mad5ouZg.md): Section 1 Section 2 Section 3 Section 1 Content for section 1 Section 2 Content for section 2 Section 3 Content for section 3 ## Account - [How do I change my account password?](https://support.candlescience.com/en_us/how-do-i-change-my-account-password-SJMHBjwvWl.md): To update your account password log in to your CandleScience account and visit the Account section in the top righthand side of the homepage Once - [Does CandleScience share my information?](https://support.candlescience.com/en_us/does-candlescience-share-my-information-SJHd92vDZg.md): No We never share sell or disclose any information to anyone for any reason You can view our Privacy Policy for more information - [How do I create an account?](https://support.candlescience.com/en_us/how-do-i-create-an-account-B1WdDGFPWe.md): You can quickly and easily create your account with your existing Facebook or Google account by clicking on the corresponding social media icon on the signup pa - [Why do I need to create an account?](https://support.candlescience.com/en_us/why-do-i-need-to-create-an-account-ry62vMFwbx.md): Your CandleScience account stores basic account information to simplify and quicken the checkout process When logged in you will have access to your purchase - [How can I edit my email preferences?](https://support.candlescience.com/en_us/how-can-i-edit-my-email-preferences-SypOwswvx.md): Log into your account and uncheck or check the options for Send me special offers promotions and product updates or Send me account alerts and shopping r - [How do I change the email address associated with my account?](https://support.candlescience.com/en_us/how-do-i-change-the-email-address-associated-with-my-account-HJDMtztDZe.md): To change or update your email address please log into the website and click on Account on the top righthand side of the page From here click on the M - [How do I log out of my CandleScience Account?](https://support.candlescience.com/en_us/how-do-i-log-out-of-my-candlescience-account-BkPUU24bfl.md): You can quickly and easily create your account with your existing Facebook or Google account by clicking on the corresponding social media icon on the signup pa ## Visit Us - [How do I pick up my order at the Dallas, TX warehouse?](https://support.candlescience.com/en_us/how-do-i-pick-up-my-order-at-the-dallas-tx-warehouse-Bk7_XkVwWx.md): How do I pick up my order at the Dallas TX warehouse Updated 1 year ago Curbside pickup at our Dallas TX warehouse Curbside pickup is avail - [How do I pick up my order from the Durham, NC Warehouse?](https://support.candlescience.com/en_us/how-do-i-pick-up-my-order-from-the-durham-nc-warehouse-HJceLJVPx.md): Curbside pickup at our Durham North Carolina warehouse Curbside pickup is available for all orders During checkout choose Pick Up as your shipping metho - [How do I pick up my order at the Reno, NV warehouse?](https://support.candlescience.com/en_us/how-do-i-pick-up-my-order-at-the-reno-nv-warehouse-ByFQDJ4DZx.md): How do I pick up my order at the Reno NV warehouse Updated 1 year ago Curbside pickup at our Reno NV warehouse Curbside pickup is available - [Where is CandleScience located?](https://support.candlescience.com/en_us/where-is-candlescience-located-SyYH_1EDg.md): CandleScience is currently located in North Carolina Nevada and Texas Durham Warehouse and Showroom Location 1247 Person St Durham NC 27703 Pic - [Does CandleScience have a store where I can browse items?](https://support.candlescience.com/en_us/does-candlescience-have-a-store-where-i-can-browse-items-ry7XtJEPe.md): Yes Our showroom is open from 9 am 5 pm Monday through Friday excluding the holidays listed in our Holiday Schedule here Our showroom is located a - [Can I pick up an order?](https://support.candlescience.com/en_us/can-i-pick-up-an-order-ByrAFJVvbl.md): Can I pick up an order Updated 4 days ago Customers are welcome to pick up any order at our North Carolina Nevada or Texas warehouse locations ## Website Help - [What do I do if I forgot my password?](https://support.candlescience.com/en_us/what-do-i-do-if-i-forgot-my-password-B1LYyGEvZe.md): Go to the Password Reset Page enter in your account email and click reset my password Youll receive a link in your email that will direct you to a page - [Why are the webpages not loading properly?](https://support.candlescience.com/en_us/why-are-the-webpages-not-loading-properly-S1SF7f4Dbg.md): Older versions of major web browsers such as Internet Explorer Firefox Safari and Chrome are not fully compatible with the website which can cause display - [Why is the search bar on the website not working?](https://support.candlescience.com/en_us/why-is-the-search-bar-on-the-website-not-working-SyW8VfNvbl.md): Firefox web browsers can have issues displaying search results on candlesciencecom If you are using Firefox as your web browser we recommend switching your we - [What can I do to best protect myself while shopping online?](https://support.candlescience.com/en_us/what-can-i-do-to-best-protect-myself-while-shopping-online-HyOE8MVDWx.md): You can easily see if you have a secure connection by looking for the letters https in the URL at the top of your web browser Most browsers will also display - [Why do I get a "Customer Closed Paypal" error message?](https://support.candlescience.com/en_us/why-do-i-get-a-customer-closed-paypal-error-message-rJzBfEwWx.md): If you are seeing an error message that Customer Closed PayPal Popup Before Authorizing it is for 1 of 2 reasons 1 You may have accidentally exited the Pa ## Contact Us - [How do I contact CandleScience?](https://support.candlescience.com/en_us/how-do-i-contact-candlescience-SyWPGMVPWg.md): If you arent able to find the answers you need on our support pages please let us know You can reach our Customer Support team through email text message a - [Does CandleScience offer phone support?](https://support.candlescience.com/en_us/does-candlescience-offer-phone-support-r108dEve.md): We no longer offer phone support You can reach our Customer Support team through email text message and the submission form on our Support page here You a - [Tips for contacting Customer Support](https://support.candlescience.com/en_us/tips-for-contacting-customer-support-HywqhZ4PWg.md): To help ensure that we address your concerns as quickly as possible check out the tips below before reaching out to us If your order has missing or damaged it